Frequently Asked Questions
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What is on-demand printing?
Each of our products are made on demand, meaning we wait until an order comes in to print. While we do keep stock of the majority of our products, we hold those on reserve for problems with printing or processing.
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How long will it take for me receive my product?
While shipping times vary depending on location, generally our orders arrive within 1-2 weeks. We are very transparent about our shipping times, if there is a delay of any kind, we alert you immediately. If you feel at all curious or worried regarding your order's delivery time, please contact us!
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How do you calculate shipping?
While shipping costs do vary depending on size of order, delivery speed, as well as delivery location, we offer a flat rate for shipping. Only $4.50 for any domestic US order. Shipping is displayed at checkout. Orders over $100 have free shipping.
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What makes cold monkey stand out?
Besides our unique designs, we have a serious commitment towards our environment. According to Business Insider, 85% of textiles produced by the clothing industry end up as waste in landfills. Tragically, 20% of all clothing apparel made end up in a landfill without being worn once. We are firmly against this. Using on-demand ordering, we prevent over-production. Using our high quality printer, we create almost no wastewater, as well as costing less energy than standard. Let's keep these monkeys cold.
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Do you ship to P.O. boxes?
For moderate to smaller orders, we do. For large and bulky orders, we recommend choosing a physical address for shipment. If there are any problems regarding shipping to an address given, you may be able to collect at a local postal office. We will contact you immediately if we are alerted to any issues regarding your orders.
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Will all of my orders come in one package?
It depends on the order. For non-apparel items as well as hats, there may be separate packaging. This is to protect the shape of your product.
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Do you offer refunds?
We do! All of our packages come with a return address. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition. If you would like to swap your product for another product of equal or lesser value, that is available. If you would like a full refund on your order, we ask that you contact us with your information, a picture of the product, as well as a description of the problem. We do not accept refunds after 30 days of the order arriving at shipping address.
Interested in Becoming a Brand Ambassador?
We offer many exclusives deals and free merch for any brand ambassadors. If you have a following on any social media platform, you can contact us inquiring. If we feel you and your audience are a good fit for the brand we will let you know and begin our partnership.
In addition to free orders and exclusive deals, ambassadors with a larger following have the option to set up referral codes and will receive portions of the profit from any order directly through their link!